Simple and fair

Refund Policy

Last updated: October 12, 2026

The short version

Our products are personalized digital goods, made for you. Once your itinerary or playbook is delivered, the sale is final. If your deliverable never arrives, you get a full refund.

How to claim a refund

If you haven't received your itinerary or playbook within the delivery timeframe stated at checkout:

1. Check your spam folder, digital delivery sometimes lands there.
2. Email hello@gowithleon.com within 14 days of purchase with your order details.
3. We'll either deliver it immediately or refund you in full. Your call.

Before you file a chargeback

Talk to us first, chargebacks take weeks and we'd rather just make it right. One email is all it takes.

Conference and hotel engagements

Project-based work is governed by its own written agreement, including its own refund and cancellation terms.

Questions

hello@gowithleon.com · 720-505-6698